Mission
To assist students and their families as they identify sources and strategies for financial assistance, to assist with the application and award processes, and to provide comprehensive services that are responsive to their needs. As it strives to provide various forms of financial assistance as a way to increase access to higher education, the SFAO will employ management systems that support transparency, efficiency and accountability to the university and its many stakeholders.

Values
The SFAO is committed to several key values that will be reflected in all aspects of its operation:

• Transparency and Integrity
• Service to students, families , the public and all stakeholders
• Creative, energetic and continuing partnerships with families, communities, government and the private sector to increase opportunities for financial assistance
• Effective management and accountability in its use of resources and implementation of programs
• Active communication and outreach to economically disadvantaged students and families
• Constant improvement of programs and services

Standards of Performance
As it carries out its mission, the SFAO will hold itself accountable for attaining the highest standards of service and effectiveness by:

• Treating all clients and stakeholders with respect and dignity
• Making effective and responsive service a primary goal in dealing with all members of the public and the university community
• Observing a code of ethics that reflect best practices in dealing with donors and supporters
• Strive for accuracy, timeliness, efficiency, and effectiveness in providing service and support
• Maintaining complete and accurate records of all transactions and programs